FREQUENTLY ASKED QUESTIONS


Questions on Our Products

What is the quality of your Zebra skin rugs?

Our Zebra rugs come in various grades including Trophy, Grade A and Grade B. All our skins are quality checked/controlled before shipping to client.

What is the difference in Trophy, A and B grade hides?

Trophy hides are considered the best with almost zero imperfections and very large in size. A grade hides (best sellers) have minor markings that are not easy to notice from a distance where B grades have more pronounced imperfections.

What is the difference between a felted and non felted rug?

Felted rugs are lined with a black felting on the underside of each skin containing a 2 inch reveal around the entire hide. This is to protect the hide from direct contact to a surface thus reducing dirt accumulation and overall wear and tear. Many buyers also prefer going with a non felted hide because this appears to be more authentic and fitting within their space. Either way you choose, your rug will last anywhere from 20 to 30 years if well-taken care of.

What is the average size of a zebra rug?

A fully grown Burchell zebra measures approximately 8 ft from head to tip of tail and 6 ft wide measured across belly with legs.

Is it legal to own a zebra skin rug?

Yes anyone can own a zebra (Burchell breed only)rug. Burchell Zebras are not protected species under CITES and in most cases, their high numbers are controlled through the process of culling to cut down on overgrazing.

What color is a Zebra hide exactly?

Please note that Zebra hides are not black and white as many people believe them to be. The hides we supply are are dark chocolate brown with beige stripes and brown shadows in between. Please carefully refer to our videos or product photos.

How long does it take to build custom furniture pieces?

Every custom furniture piece ordered through OutSourceSol, requires an average 3-4 weeks to completely build. Our custom furniture is consider “build to order” meaning we do not carry any inventory and only design/build upon an order request.

How much does it cost to ship an Ottoman?

Rates are based on size, weight and the location so it’s near impossible to give an exact number.

How do you ship furniture items?

We either use LTL shipping or UPS to ship all orders within the US? All our shipping services are door to door. 

About Our Company

Where is your company based?

We are a US fish and wildlife licensed importer based in Utah with our orders shipping directly from the U.S

Is your company licensed?

We are a US Fish and Wildlife licensed company with the ability of importing and exporting exotic hides.

What is your guarantee and return policy?

In the case you are not satisfied with your order, please contact us within 14 days from the time you received your shipment and we will reverse your payment minus $100 restocking fee. Return shipping is paid by you the buyer due to stocking and permit fees accrued by us.

What format of payment do you accept?

All our orders are completed via Shopify and PayPal. A safe and trusted method of completing transactions protecting both the buyer and seller. You do not need to have an account to complete your transaction. Simply pay directly via our website with a secured SSL account knowing your information is safe. If you prefer paying over the phone, please call us at (801) 609 4317.

What is your shipping Fee Structure?

Any purchase made on our website comes with complimentary FREE Shipping in the U.S. 

How long has your company been in business?

Our company has been in operation since 2008 with a solid 5 star rating review and a 100% customer satisfaction rating.


Trust & Investment

How can I trust you with my investment in a Zebra Skin?

If I were you making an investment in a Zebra hide, i would be cautious too. With scammers and poor quality products, it is very hard to trust anyone. We encourage all our customers to directly call us and simply have a talk with us and ask us any questions you have. It is your money and must feel safe with your investment.

How can you guarantee I won’t lose my money?

All our products come with a no questions asked return policy. If you’re unhappy with your purchase, simply contact us within 14 days of confirmed delivery and we will issue you a full refund (minus $100 restocking fee) no questions asked. As an additional layer of protection, we use Shopify and PayPal payments who strongly protects both its buyers and sellers in case of financial disputes or fraud. 

Is my online payment safe and secure?

Absolutely! All payments through our website are processed through Shopify and PayPal, leading ecommerce merchants and the most trusted in the world. 

Shipping and Returns

Where are your products shipped from?

We ship all our hides/furniture from our offices in Utah via UPS or USPS PRIORITY which takes 5-7 days to arrive with tracking number provided. 

Can I return my Zebra rug if not satisfied?

Absolutely! We offer a 14 day return guarantee from the time you receive your order. If you’re not satisfied, simply return your hide as it was sent to you originally and we will refund you the cost minus $100 restocking fee (Shipping & Tanning fees).

Can I return a custom furniture piece?

Unfortunately we do not accept any returns for any custom furniture work that OutSourceSol provides as they are “Build to order” items.

Do you ship worldwide?

Unfortunately we no longer do this due to many complications including hefty custom charges and delayed inspections. Sorry for the inconvenience.

How fast is your shipping?

US clients should expect to receive their order within 5-7 days after shipping. 

How can I track my package?

US clients can track their orders via UPS or USPS. Each order comes with a tracking link upon shipment. 


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