14 DAYS RETURN GUARANTEE
No questions asked if you are unhappy and want to return your rug.
The "No Questions Asked" Guarantee.
We invest a great deal in our Zebra skin hides and customer service. With our 14 day guarantee plus $100 restocking fee, there are no special catches or hidden agendas. All we ask is that you send the items back to us in their original packaging, and make sure that the merchandise is in the same condition it was sent to you. If you are not 100% satisfied with your purchase, you can return your order for a refund minus $100 restocking fee (Free shipping and tanning fee). Please note: Custom furniture orders do not have a return policy as they are “build to order” items and not part of our stocked inventory. If you have any questions about our furniture pieces, please contact us directly.
For clients in the US, we ship all our hides from our offices in Salt Lake City, Utah via USPS PRIORITY which takes 5-7 days to arrive with tracking number provided. For all clients outside the US, we ship from our warehouse in South Africa via DHL or FedEx International, which takes anywhere from 6-14 days at a flat rate of $189.99. Please note: Custom furniture pieces are only shipped within the U.S